• Enter your email address to follow this blog and receive notifications of new posts by email.

    Join 75 other followers

  • Around the Neighborhood

     

    KRQE State,county ordered closures issued because of Coronavirus – New Mexico

    https://www.krqe.com/health/coronavirus-new-mexico/canceled-events-because-of-coronavirus-new-mexico-list/

     

    KOB NEW MEXICO CLOSINGS & DELAYS

    https://www.kob.com/closings/

     

    The 2020 Census is happening now. You can respond online, by phone, or by mail.

    https://2020census.gov/en.html

     

    Support Local Businesses During COVID-19 Public Health Emergency
    Many small local restaurants and businesses have been severely and negatively impacted by the COVID-19 (coronavirus) public health emergency, and residents can help by supporting them as much as possible during this time. There are many small ways we can help.

    • Buy a gift certificate to use later from a local bookstore.
    • Order takeout or delivery from a local restaurant and tip your delivery person extra well.
    • Check with local restaurants to see if they are selling food stock,and consider purchasing groceries from them.

     

    When this public health crisis is over, support local businesses as much as possible in the coming months. They will need the help.

    To see a listing of all local restaurants, including phone numbers and online menus, that are open and ready to take your to-go or delivery order, visit: https://docs.google.com/spreadsheets/d/1-ZOcp7eTyc9ztxJkf3IhgONb0J_ta5KtiVdZ3OGpevI/edit?fbclid=IwAR0KDDT7o6nifbzkCmOGl8AjVqsxgZTUXmTPAeODaveu3G2Num5yDOewrpU#gid=0

     

    “How Can I Help?” Ways You Can Assist During COVID-19 Public Health Emergency
    The City has received numerous offers of help from residents, and is coordinating volunteer opportunities online. Many Albuquerque residents have asked how to help in addressing the concerns and needs of our community and the City has provided an online listing of these opportunities at: https://cabq.galaxydigital.com

     

    Utilize Free Online Services Through the Public Library!
    With the majority of residents social distancing, self-quarantining, working from home or staying home with kids due to the coronavirus outbreak, having access to online services and projects is essential now. Did you know that you can check out online books, listen to free music, and access a huge variety of virtual services, classes and projects, all by visiting www.abqlibrary.org and using your library card! Don’t have a library card? You can apply for a temporary card by by contacting the Library’s Customer Service number at (505) 768-5170.

     

    From APD Northwest Area Commander Cecily Barker

    As our community is practicing social distancing, I wanted to reach out and provide some information:

    • The department is practicing social distancing and has several measures and contingency plans in place in response to the COVID19 virus.
    • While some non-essential employees are working from home, the Northwest Substation remains open.
    • The Northwest Substation is serving as one of the locations accepting donations for seniors.
    • When practical, officers are taking reports over the phone.
    • When not on a call for service, officers have been directed to continually patrol the parking lots of stores within the Area Command.
    • The Northwest Area Command is working with the Parks and Recreation department to provide extra patrol and safety measures at parks through the end of June.
    • I encourage you to continue to report any suspicious activity. Call 911 for an emergency and 242-COPS for non-emergency.
    • All community events and neighborhood association meetings have been cancelled per Mayor Keller’s initiative concerning the COVID19 virus.
    • Officers are still expected to communicate with their Block Captains. Unless mitigating circumstances exist, we have recommended that the communication occur via                  telephone or email.
    • If you have any questions or concerns, please reach out to us.

     

    Cecily Barker                      cabrker@cabq.gov

    Pete Gelabert                    pgelabert@cabq.gov

    Lt. Ana Nunez                    anunez@cabq.gov

    Lt. Michael Brodbeck         mbrodbeck@cabq.gov

    Lt. Jose Sanchez                josesanchez@cabq.gov

     

    Federal and State Tax Deadlines Postponed Until July 15

    The Federal Treasury has postponed federal tax filing – Tax Day – until Wednesday, July 15, and the New Mexico Taxation and Revenue Department has followed suit for state filing. This applies to personal, business, corporate, and withholding taxes. To learn more, visit: https://www.irs.gov/newsroom/tax-day-now-july-15-treasury-irs-extend-filing-deadline-and-federal-tax-payments-regardless-of-amount-owed

     

    Northwest Area Command Community Policing Council Meetings:

    Held the third Tuesday of every month at 6:00 PM. The meeting is at the Northwest Area Command Substation located at 10401 Cibola Loop, NW 87114 across from Cibola High School.

     

  • Outreach and Assistance Events

    Assessor’s Office Annual Veteran Outreach

    Bernalillo County – Tanya R. Giddings and the New Mexico Department of Veteran Services (NMDVS) continue to hold monthly outreaches for New Mexico’s veterans to receive their tax-exemption certificates, which can be applied toward a qualifying veteran’s property, for tax-saving purposes.  The last outreach will be held on April 23, to ensure property owners can apply for their veteran property tax exemptions with the county Assessor’s Office, no later than 30 days after the mailing of the notice of value statements.

     

    There are two veteran property tax exemptions available. Any veteran who served a minimum of 90 consecutive active duty days (other than training), and who was honorably discharged, and is a legal resident of New Mexico, can qualify for a $4,000 reduction in the taxable value of their real property for taxation purposes. This benefit is also available to unremarried surviving spouses of veterans.  There is also a 100% disabled veteran property tax exemption available to any veteran who has been determined to have a 100% total and permanent service-connected disability by the U.S. Department of Veterans Affairs, and who is a legal resident of New Mexico. This exemption grants a 100% property tax waiver on the veteran’s primary residence, and the veteran will need to present his or her award letter from the Veterans Administration to be eligible for the 100% benefit. The veteran outreach events will be held at the Assessor’s Office (501 Tijeras Ave. NW Albuquerque, NM 87102) from 9 a.m. – 3 p.m. on March 19, April 16 and April 23, 2020.  Please visit the Assessor’s website for additional information.

    Applications are available at Bernalillo County Assessor website (https://www.bernco.gov/assessor/excemptions-applications-other.aspx) or visit the NMDVS website, (http://www.nmdvs.org/ )

    Income Tax Assistance

    Make your appointment for assistance with taxes.  Los Volcanes Senior Center, 6500 Los Volcanes NW, 836-8745.  Friday February 7 – April 10, 2020 APPOINTMENTS ONLY

     

  • What’s Going on in Albuquerque

    APD RESPONSE TIMES NOW 93% LONGER (As published in the February 25th edition of the Albuquerque Journal)

    An analysis shows that Albuquerque police are taking 93% longer to respond to 911 calls compared with nine years ago.  KOAT-TV reports an examination of the Albuquerque Police Department’s response times shows officers now take an average of 48 minutes to arrive to a scene.   That’s a 23-minute jump from 2011.  Albuquerque Emergency Communications Center manager Erika Wilson says police are doing the best they can with the resources available.

     

    FBI Accepting Applications for Teen Academy
    High school juniors and seniors can spend a week with the agency in Albuquerque which will feature presentations from FBI Special Agents on a variety of areas like cybersecurity,
    evidence handling, and terrorism. Students who are accepted into the program are expected to attend all of the program’s activities which run from 9 a.m. to 4:30 p.m. every day.
    Students will also get the opportunity to participate in the FBI Special Agent Physical Fitness Test. The academy will be held from June 8 to June 12.  The deadline to apply is April 15.
    Applications can be requested by writing to aq.outreach@fbi.gov or calling (505) 889-1330.  For more information go to:

    https://www.fbi.gov/contact-us/field-offices/albuquerque/news/press-releases/fbi-media-alert-albuquerque-fbi-division-accepting-applications-for-summer-teen-academy

     

    Albuquerque Oddities & Curiosities Expo

    Saturday, March 7th, 11:00am – 6:00pm

    TIME: VIP Entry: 10AM // General Admission Entry: 11AM – 6PM, LOCATION: Expo NM – Lujan Building

    ENTRY COST: VIP $20 // GA $10 // Kids 12 & Under Free

    The Oddities & Curiosities Expo showcases hand selected vendors, dealers, artists and small businesses from all over the country with all things weird. You’ll find items such as taxidermy, preserved specimens, original artwork, horror/halloween inspired pieces, antiques, handcrafted oddities, quack medical devices, clothing, jewelry, skulls/bones, funeral collectibles & much more. We truly have something weird for everyone. All items you see at our shows are legal to own and sustainably sourced.  The O&C Expo provides a safe place for anyone to come and discover new artists, meet new friends and be surrounded by an amazing community of like-minded people.

     

     

    Senior Centers Offer Many Community Resources and Classes!    

    The City has eight Senior Centers citywide, all of which offer a wide variety of fun and innovative resources, exercise classes, arts and crafts, and best of all, meals! Breakfast and lunch are provided for free to senior citizens 60 and older, with a small donation requested if possible, but no one is turned away. Classes such as pickleball, writing, retablo wood carving, computer skills, languages and so many more, are all on offer to our seniors in the community. To see a full list of

    all services offered by our senior centers, including Meal Sites, visit: www.cabq.gov/seniors/documents/dsa_activitiescat_2020_webfinal.pdf

     

    AARP Smart Driver 

    This one day, four-hour class provide techniques for coping with changes in vision, hearing, and reaction time, along with a “rules of the road” review.  No tests are involved.  $15 for AARP members $20 for non-members.  Make check payable to AARP and bring it to the class.  Los Volcanes Senor Center (6500 Los Volcanes NW).  1st Monday of each month, 9:00am-1:15pm.  Call 767-5999  to reserve you seat

     

    Plastic Bag REMINDER! 

    Single-Use Plastic Bags Will No Longer Be Offered in Stores and Businesses Starting January 1, 2020.

    Starting Wednesday, January 1, 2020, local stores and businesses will no longer carry plastic bags for shoppers. The City Council passed the Clean and Green Retail Ordinance last April, prohibiting businesses from providing single-use plastic bags to customers. To learn more about Clean and Green visit:

    http://www.cabq.gov/solidwaste/clean-and-green-retail-ordinance

     

    NM Gas Company Offers Free Online Savings Tool

    Interested in learning how you might conserve natural resources within your home during winter months? The New Mexico Gas Company now has a free analysis tool available to help you. Visit: https://nmgc.energysavvy.com/residential/start/   and start saving today!

     

    Freedom to Ride Program Expands Transit Options for Military Veterans
    The New Mexico Rail Runner has expanded its Freedom to Ride Program, and now, all active duty military, veterans and anyone with a federally-issued veteran or military photo ID can ride the Rail Runner for free! To learn more, visit: www.riometro.org

     

    LearningExpress Library Offers Numerous Online Study and and Homework Resources
    LearningExpress Library is a great online resource that offers online tutoring, homework assistance in English and Spanish, test preparation, and career preparation for students of all ages!  Best of all, it’s free, all you need is a library card.
    Visit:www.learningexpresshub.com/productengine/LELIndex.html#/learningexpresslibrary/libraryhome?AuthToken=91614C7C-629D-4D6C-A8A2-8709C84561E0 to learn more!

     

    Free general admission to Albuquerque Museum 

    On the following dates :

    Enjoy a pleasant stroll in our sculpture garden with a friendly docent who will sharing stories  on the artists and their works. No reservations necessary.  General admission is free for the following times also:
    9 a.m. to 5 p.m. on the first Wednesday of every month
    5 p.m. to 8:30 p.m. on the third Thursday of every month
    9 a.m. to 1 p.m. every Sunday

  • Landscaping Tips

    Find out about the Water Authority’s Spring Watering Recommendations here

     

    The Water Authority has scoured the internet, met with local experts, and pulled together a great educational resource list for you. When you’re ready to dig into all there is to know about landscaping in New Mexico, these resources are ready for you.

    Plants:

    Native Plant Society of New Mexico

    New Mexico Rare Plants
    NM Plant Database
    Tree New Mexico
    NMSU Extension Service

    NM State Forestry Division: Urban and Community Forestry

    NM State Forestry Division: Re-Leaf Program

    NM Department of Agriculture: Pesticide Compliance Division

    Water efficiency/conservation/irrigation/:

    Office of the State Engineer
    NM Climate Center

    The Enchanted Xeriscape

    Xeriscape 101

    Lean & Green

    Irrigation Basics

    A Waterwise Guide to Trees

    A Waterwise Guide to Rainwater Harvesting

    A Waterwise Guide to Rainwater Harvesting (Spanish version)

    The Complete How To Guide to Xeriscape

    Xeriscaping: The Complete How To Guide, 2011 Regional Edition

    Rainwater Harvesting, Supply from the Sky

    Low Volume Irrigation Design and Installation Guide

    Using Gray Water in New Mexico’s Residential Landscapes

    New Mexico Gray Water Guide

    Roof-reliant Landscaping

    Irrigation Video Series from OSE

    Education/Classes/Events:

    The Master Gardener Hotline: (505) 292-7144 March-October, 9:30-2:30 Monday – Friday
    New Mexico Garden Clubs resource page
    Albuquerque Seed Library
    Desert Oasis Teaching Garden
    Bernalillo County Master Composters
    Xeriscape Council of New Mexico
    Think Trees New Mexico
    Desert Blooms Blog

    NMSU Cooperative Extension Service

    Books:

    Agaves, Yuccas and Related Plants. Mary Irish, Portland Oregon: Timber Press, 2000.

    A Field Guide to the Plants and Animals of the Middle Rio Grande Bosque. Jean-Luc Cartron, David Lightfoot, Jane Mygatt, Sandra Brantley and Timothy Lowrey, Albuquerque, New Mexico: University of New Mexico Press, 2008.

    Landscaping with Native Plants of the Southwest. George Oxford Miller, Minneapolis, MN: Voyageur Press, 2007

    Native Plants for High-Elevation Western Gardens. Janice Busco and Nancy R. Morin, Golden, Colorado: Fulcrum Publishing, 2003.

    Natural by Design. Judith Phillips, Santa Fe, NM: Museum of New Mexico Press, 1995.

    New Mexico Gardener’s Guide, Revised Edition. Judith Phillips, Brentwood, TN: Cool Springs Press, 2005.

    New Mexico Plants Made Easy, Jill Brown, Albuquerque, NM, 2015.

    Plants for Natural Gardens. Judith Phillips, Santa Fe, NM: Museum of New Mexico Press, 1995.

    Penstemons. Robert Nold, Portland, Oregon: Timber Press, 1999.

    Rainwater Harvesting for Drylands and Beyond, Volume 1 and 2. Brad Lancaster, Tucson, Arizona: Rainsource Press, 2006 and 2008.

    Southwestern Landscaping with Native Plants, Revised Edition. Judith Phillips, Santa Fe, NM: Museum of New Mexico Press (First edition 1987, 2002).

    Water-Wise Plants for the Southwest. Nan Sterman, Mary Irish, Judith Phillips, and Joe Lamp’l, Brentwood, TN: Cool Springs Press, 2010.

    Weeds of the West. Western Society of Weed Science and Cooperative Extension Service, Jackson, Wyoming: University of Wyoming, 1991.

    These resources are available at 505outside.com/resources

    Author: Jill Brown, ASLA Landscape Architect and owner of My Landscape Coach in Albuquerque, NM.

  • Bernalillo County Happenings

    An Updated Message from the Bernalillo County Housing Authority

    An Updated Message from the Bernalillo County Housing Authority: The spread of the coronavirus (COVID-19) is a critical nationwide concern and the top priority of the Bernalillo County Housing Authority, to ensure that our staff, residents, program participants, landlords and partners are protected when working with us. We ask that you not visit our office or residential properties. Instead, please call us at (505) 314-0200 or fax us at (505) 462-9737. We are here to answer questions and concerns you may have. The Bernalillo County Housing office will be closed for moving from March 23 to March 30, 2020. When it re-opens, Bernalillo County Housing will not host any in-person meetings, briefings or client meetings at our office. Instead, work will be conducted via email, phone, fax and virtually. We ask that you use electronic methods instead of coming into the office. This is for everyone’s safety. Thank you for your continued cooperation and support.

     

    March Bernalillo County Sheriff’s Office Newsletter now available.  Check out the crime reduction safety tips and other great information.

     

    Seminar for Women Seeking a Career In Law Enforcement 

    Upcoming Seminar from the Bernalillo County Sheriff’s Office.  Thursday, April 30th at the BCSO Regional Training Academy, 415 Tijeras NW (4th floor).  Meet female deputies of BCSO, hear about their careers, lean about our culture as a agency & opportunities to make a difference in our community.  for a Seminar for Women seeking a career in law enforcement. Call 804-0000 today to reserve your seat, or for more information

     

    BernCo News Release: Assessor Partners with NM Dept. of Veteran Services for Veteran’s Outreach   

    Office of the Assessor for Bernalillo County Hosts Third Annual Veteran Outreach Partnership with New Mexico Department of Veteran Services.  Bernalillo County.  The veteran outreach kicks off in December, and will be on the third Thursday of every month until April 2020, with an additional date in April added, to ensure property owners applying for the veteran property tax exemptions meet the deadline, which is 30 days after the mailing of the notice of value statements.   This year, because of the continuing partnership, qualifying veterans will be able to obtain, at the veteran outreach, their tax exemption certificates on-site from the NMDVS and then be able to apply for their veteran property tax exemption with the Bernalillo County Assessor’s Office.

     

  • 311 is Here for You

    311 Customer Service Survey Invites Public Feedback

    Have you taken the 311 Customer Service Survey yet? This online survey offers you the chance to give feedback and share ideas for making the City’s 311 service more open, accessible and accountable to the community it serves. To take the survey, visit:https://www.surveymonkey.com/r/S8TKMZV

    311 Citizen Contact Center

    Information about the 311 Citizen Contact Center.

    The 311 Citizen Contact Center is a centralized call center for the City of Albuquerque. The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.

    We answer questions and respond to requests for service.

    Hours

    Monday through Saturday – 6 a.m. to 9 p.m.

    Sunday – 9 a.m. to 6 p.m. (Animal welfare calls and fixed bus times)

    How Can We Help?

    There are several ways the City of Albuquerque and 311 can answer questions or requests for service.

    Click here for website

     

    The new City website link to report abandoned vehicles.

        Report Abandoned Vehicles at: https://www.cabq.gov/report-abandoned-vehicles/report-abandoned-vehicles

     

  • Safety

    Sign Up for APD’s Security Camera Analytical Network! Does your home or business have a security camera? Register it with the Albuquerque Police Department (APD) Security Camera Analytical Network (SCAN) network at: www.cabq.gov/scan. Connecting your street-facing security camera to the SCAN network can help counter crime in your area and helps APD with visual surveillance and information in the event a crime was captured on camera.

     

     

  • Check out the latest Neighborhood Newsletters

    From the City, the County and APD - just go to our "Neighborhood News" page!
  • Archives

Ways You Can Help Seniors In Our Community

See the list of items and places to drop off here:

Senior Affairs is collecting food and other necessities for distribution to seniors in
need such as shelf-stable food, toilet paper and personal hygiene items.
Items can be dropped of police substations in Albuquerque or at the Department of
Senior Affairs offices. A list of locations, addresses, phone numbers and items can be
found at cabq.gov/seniors.

Seniors are one of the populations most impacted by the outbreak of the novel
coronavirus (COVID-19) in New Mexico. Many are choosing to avoid stores
or other public locations to limit their exposure and many simply struggle to
afford necessary items. That’s why we are encouraging you to help seniors in
our community by donating needed items, money or your own time. Below are
some ways you can support the Department of Senior Affairs:
Donations of Items:
Senior Affairs is collecting food and other necessities for distribution to seniors
in need such as shelf-stable food, toilet paper and personal hygiene items.
Individuals and organizations that wish to support these efforts can drop off
items at police substations in Albuquerque or at the Department of Senior
Affairs offices. A list of locations, addresses, phone numbers and items can be
found at cabq.gov/seniors.
Encouragement:
Notes of encouragement to seniors are always welcome and can be included at
these distribution points or emailed to jenifergonzales@cabq.gov. Senior
Affairs Home-Delivered Meal program drivers will distribute these notes
to seniors when they receive their meal and they will be available at meal
locations, in addition to on our Facebook and Instagram pages: @cabqseniors.
Donations of Time or Money:
Organizations in the community that support seniors are also looking for
monetary donations and volunteers at this time. For example, Meals on Wheels
is looking for volunteer drivers who are under the age of 50 to help meet their
increase in demand. The Meals on Wheels service is a home delivered meal
program, similar to the Department of Senior Affairs Home-Delivered Meal
program.
For a list of partner organizations, visit cabq.gov/seniors.

311 Community Contact Center Committed to Improved Caller Experience, Better Results

Thank you to our friends at Ladera Heights Neighborhood Association for sharing the following information.  We hope you find it helpful and informative.

cid:image001.jpg@01D556AA.451D6100

FOR IMMEDIATE RELEASE

Contact: Jessie Damazyn | 505-259-0650

2/10/2020

311 Community Contact Center Committed to Improved Caller Experience, Better Results

Leaders outline challenges, progress at community information hub

 

ALBUQUERQUE, N.M — In front of a backdrop of 311 specialists taking calls from the public, City of Albuquerque leaders outlined steps they’ve taken to improve the service and additional targets for improvement in 2020.

 “311 is a problem-solving center: we answer questions for the public and use information the public gives us to get out there and fix issues,” said Mayor Tim Keller. “But it’s also had its challenges, some of which we have solved, and others we are working to solve to improve service for our residents.”

 “At its best, 311 makes government accessible and easy to navigate, improving quality of life for residents,” said Carrie Prothero, 311 Contact Center Division Manager. “When residents contact us, they don’t have to navigate the complicated system of who at the City does what and where. With one call they have the correct information or we’ve sent their request where it needs to go.”

 311 takes nearly 900,000 requests for service or questions per year through the call center, on mobile platforms like the OneABQ app, or online at www.cabq.gov/abq311. In 2018, the City added the convenience of using Amazon Alexa to contact 311. Representatives also attend dozens of events per year to interact in person.

In January of 2020, the most common calls were for bus information (17, 731), missed trash pickup or other solid waste (12,218), animal welfare (6,402), municipal development or street repair (2,363), and planning or code violations (1,515).

 311 sends service requests to departments by sending a case ticket. The department then fixes the problem and closes the ticket. Based on a high number of unresolved tickets when he took office, Mayor Tim Keller instituted a monthly reporting process of unresolved reports.

 The Mayor’s office prioritized getting departments to take action on unresolved issues or, in some cases, simply come into alignment by reporting completed work back to 311. In two years, unresolved tickets across the City have dropped by almost 90%. Those numbers are led by a 99% drop in Animal Welfare, part of a major turnaround in that department, a 93% drop in transit, and an 85% drop in Solid Waste.

 311 also closely tracks how long it takes to answer calls and the quality of calls, factors driven largely by staffing levels. This year the center has met its staffing goals for the first time since tracking began at the start of the Keller administration. 90% of calls are now answered within 30 seconds, and each agent has the capacity to focus fully on the quality of each call. Additionally, 311 has five Spanish speakers to eliminate language barriers to service.

 The City has examined the possibility of keeping the call center open around the clock. Staffing the center 24 hours a day, seven days a week would add about a half million dollars to the 311 budget. In the meantime, the One Albuquerque app makes it possible to get information and report issues 24 hours a day.

 “While we are excited about the progress we’ve been able to make in the last two years, we have also identified longer-term issues that we will continue to tackle, and that’s our focus moving forward,” said Brian Osterloh, whose Department of Technology and Innovation oversees the 311 systems.

Call Response Times

The 311 contact center is now fully staffed and on track to meet this service level for the 4th month in a row, something that has not been accomplished since 2015. Over the last few years, the City has added at least 10 new staff members to 311. The City decreased the time to hire at 311 from about 180 days to about 85 days, effectively giving 311 three additional full-time employees without adding budget.

 

Closing Out 311 Call

Handoffs to Third Parties. Callers to 311 are persistently frustrated when they find the City does not control the issue they are reporting. In the past, callers were referred to the outside agency that could help and the call was closed. While that may be appropriate in some cases, the public should be able to rely on the City to track some issues, like broken streetlights.

PNM owns streetlights in the oldest parts of town. With the conversion of City-owned lights to LED, a third-party provider named Citelum handles repairs. In the past, broken streetlight callers were told to call one of two secondary service providers. Now, 311 simplifies the process for residents by identifying right away whether it is a City or a PNM-owned light. They then send a ticket to the Department of Municipal Development (DMD) to take over the process of working with the responsible party. 

For City-owned lights, DMD routes the issue to Citelum and closes the ticket. Citelum then reports back monthly to DMD. We are developing a system wherein Citelum will report back immediately each time they fix a light.  For PNM-owned lights, DMD sends PNM a notice and then closes the ticket. There is no current system in place for PNM to report back to the City when a light is fixed, but the City is working on an MOU that would require lights reported to PNM be repaired within 72 hours.

Handoffs to Other Internal Systems. Over time the City implemented various systems across departments to manage work orders. There is a program called Chameleon for Animal Welfare, Posse for Planning, and Yardi for Parks and Recreation.

311 was closing tickets when the issue was referred to any one of these other systems. That led to an issue with calls showing as closed in the 311 system before the problem was actually fixed. To fix this, 311 worked with individual departments to connect, and sometimes create, interfaces between each of these other systems and our 311 system.

Just 10 days ago, the City integrated the Posse system used by the Planning Department, and now, requests that go to Planning stay open in both systems until it has been resolved. Once the ticket has been resolved at Planning, it is closed in both the Posse and 311 systems. 

Using Data to Drive Change

While the City’s goal is to respond to every resident’s issue as quickly as possible, each request that comes in is balanced against all the other ways City resources are being used. Using 311 data, decision-makers are identifying problems when they are on the rise and using that data to change how resources are used. When resources are limited, call center specialists can be clear about what residents can expect when they report an issue.

Missed Trash Pickups. Missed trash pickups are a frequent driver of 311 calls. Over 2,100 of the roughly 12,000 calls for Solid Waste were for missed trash pickups.  Based on data from 311, Solid Waste hired an extra staffer dedicated to managing missed trash pickups. In addition, 311 changed the script for missed trash pick-up calls, which ensures callers have an accurate expectation for when their missed trash pickup will be collected.

Homeless Camp Triage. Formerly, reports related to homelessness were universally routed to 242-COPS. Working closely with departments, 311 found it was more efficient to triage these calls based on location. Now, encampments on City property are routed to Family and Community Services’ (FCS) Outreach Coordinator. Debris under highways were once routed to the New Mexico Department of Transportation, but are now referred to Solid Waste.

This change made it clear the City needed more resources for encampment clean up. The Family & Community Services Department hired a full-time outreach manager for homeless encampments, which also helped ensure that people who are camping illegally are connected to services and shelter.

Cracked Streets. The City also receives dozens of calls per day about cracked streets, but does not have crew capacity to respond to each call in the moment. Instead, departments take a data-driven approach. When the crack is not in need of an immediate fix, DMD uses 311 data to help set priorities for its annual streets maintenance plan.

The City also changed the 311 script so the caller knows if their call is being addressed through the annual planning process.

Sharps. In analyzing unclosed tickets, the new administration found that multiple departments were specifically responsible for picking up sharps. By making Parks and Recreation the lead agency for sharps, the administration increased efficiency and accountability in an important public safety area.

Sharps calls also took a lot of time to respond to, because if they were reported in a location like a park, it would take a worker quite a bit of time to find and remove it. Now reports of sharps can be made through the One ABQ app, where you may also submit a photo of the location. That helps the City respond to those calls more quickly.

Abandoned Vehicles

Duplicate and ghost tickets, which refer to multiple calls on one issue, or calls on an issue that is resolved by the time a department goes out to check on it, are also consistent issues. This was especially a problem with abandoned vehicles. The Keller administration inherited a list of unresolved abandoned vehicle reports that numbered in the thousands, many of them several years old.

Abandoned vehicle calls must be verified in person. It quickly became evident that personally checking each of these old calls was not the best use of taxpayer time and money. In March of 2019, the City closed old outstanding tickets. Responders were then able to prioritize handling and closing the remaining tickets more efficiently. Since we closed the old cases, we have received over 3,000 new cases. As of February 5, 2020, only 467 of those cases remained.

A multi-department task force including DMD Security, Parking Enforcement, APD, and 311 is tackling the remaining backlog and managing new reports as they come in. Using a report generated by 311, the team compares cases to eliminate clear duplicates before sending inspectors out to the field. Of the 275 referrals for Abandoned Vehicles in January, 116 vehicles were tagged, and 14 were towed. Vehicles on public property are referred to the Abandoned Vehicle Unit, vehicles on private property are referred to code enforcement. The process to remove a vehicle from private property is considerably more time-intensive.

 Fourth of July

 In 2019, miscommunication between Albuquerque Fire and Rescue and 311 led to both department call centers being closed on the Fourth of July. While the 311 website and One ABQ app were still available, frustrated residents could not call in a report of illegal fireworks. That’s changing this year, as 311 will remain open and serve as the official point of contact for these non-emergency reports. In the event of a fire or other emergency, residents should, as always, call 911. And, as in many areas, the One ABQ app remains the most efficient way to make those reports when the technology is available.

  

As more trends demonstrating the needs of the community are revealed and the City continues to collaborate interdepartmentally and with community partners, 311 will continue to update and improve their practices in supporting all departments, divisions, and the public.

 

cid:image001.jpg@01D556AA.451D6100

 

JESSIE DAMAZYN

public information officer | mayor’s office

O 505.768.3029

m 505.259.0650

cabq.gov

Recycle Right ABQ Aims to Educate Residents on What and How to Recycle

How about making a New Years Resolution to love your planet? Recycling is part of that. The Office of Neighborhood Coordination (ONC) told us about a new video on recycling the right way in the Weekly E-News of Monday, November 19, 2018.

“Did you know that 29% of materials placed into recycling carts are trash? The Solid Waste Management Department needs your help to change that! The City’s “Recycling Right” program educates and informs residents about what to recycle, how best to recycle, how to determine what should go in your blue recycle cart and teal bin, and much more. Join the conversation by sharing videos and photos about how Recycling Right has impacted your home or workplace by using the hashtag #RecycleRightABQ…and visit www.recyclerightABQ.com .”

Videos were made for the Recycle Right campaign. They are available on YouTube. To view these in your browser, do a search for “recycle right abq youtube.”

Please enter your email to the left to follow this blog

Tips to Reduce Auto Theft Risks

Happy New Year everyone!  Now that the weather is cold, the days get dark early, and we are busy shopping; Ladera West Neighborhood Association would like to remind you of auto safety, including shopping safety. The Office of Neighborhood Coordination (ONC) Weekly E-News of Monday, February 25, 2019 gives us this information to help us stay safe.

“With car thefts always being a concern, the Albuquerque Police Department has several tips to help keep your vehicle safe:

  • In winter months, do not leave your vehicle running to “warm up.” This is one very easy way for criminals to steal your car.
  • Always lock your car, close your windows, and engage your anti-theft device when leaving your vehicle.
  • Don’t leave your keys in your car for any reason.
  • Park in well-lit areas close to buildings.
  • Do not leave valuables in your car, including purses, wallets, cell phones, laptop computers, briefcases, backpacks or gym bags.
  • If possible, park your vehicle in a garage, behind a lockable gate, or in an area with good lighting.
  • If you take your vehicle for service, only leave your ignition key. Some people leave their entire key ring, including house keys, and copying these keys is another way thieves can strike.
  • Don’t keep vehicle registration, insurance paperwork, or other types of documents in your car. If there is a break-in, this information can be used for identity theft. Instead, keep this paperwork in your wallet and carry it with you.
  • Etch your vehicle identification number (VIN) on car doors, windows, windshields, engine blocks, and other parts.
  • Consider utilizing these other vehicle safety devices – a kill switch, a steering wheel lock, a steering column collar, brake locks, or wheel locks.

For more information on keeping your vehicle safe, visit: https://www.cabq.gov/police/crime-prevention-safety/auto-theft .”

Please enter your email to the left to follow this blog. That way you’ll be notified when we post our next blog on Recycling Right.

Winter Safety Tips for Your Pets

There’s an old saying, “If your cold, your dog is too.” Now, I know huskies probably are comfortable in our winters. But, most dogs weren’t bread for artic conditions. At our annual meeting, we learned that we are required to have shelter for our outside dogs. The Office of Neighborhood Coordination (ONC) gives us strategies to keep our pets comfortable all winter long in its Weekly E-News of Monday, November 19, 2018.

“Cats and dogs can and do feel the cold, just as humans do, and hypothermia is a very real danger to them. To keep your furry friends warm, safe, and healthy this winter, here are some tips:

  • Keep your pets indoors in the winter when you’re not home.
  • If pet water bowls are outdoors, check them frequently to make sure the water has not frozen.
  • Don’t leave animals in closed cars in the winter. A car can become dangerously cold and can be just as deadly to an animal as in the summer.
  • Keep anti-freeze away from children and animals! Anti-freeze has a sweet taste that can attract them, and ethylene glycol is extremely poisonous.
  • If your pet has walked on salted or de-iced surfaces, clean them immediately with warm water and don’t let them lick their paws. These substances are toxic to animals.
  • Check your pet’s paws frequently for balls of ice or snow that can form there. Rinse with warm water to remove.
  • Pets that are outdoors often seek warmth and protection on or near a car’s engine. Bang on your car hood or honk the horn before starting the engine.
  • If your pet must be outdoors, insulate his or her bed with straw, and switch it out if it becomes damp.

For more winter pet safety suggestions and information, visit: www.cabq.gov/pets .”

Please enter your email to the left to follow this blog. That way you’ll be notified when we post our next blog on Tips to Reduce Auto Theft Risks.

Winter Holiday Decorating and Poster Contest Rules

Hi Neighbors,
Are you enjoying the cooler weather? I’ll have more energy when the days get longer. But, it is the holiday season. And, it’s definitely busy. I hope we all find something that we enjoy. And, that we can find some time to relax. I’m looking for a Christmas Concert.
This weekend, Elmer Jackson, our membership chairman, will be hosting a FREE Book Fair this Saturday and Sunday, December 7 th and 8 th at Ladera Golf Course. This Book Fair focuses on Hardbacks and High-Quality Paperbacks for gift giving. Please bring Children’s and High-Quality books for a Christmas exchange. And, if you are hunger, try the $5.00 enchilada special.
And, the Neighborhood Association is getting into the Christmas spirit with a Winter Holiday Poster Contest and Winter Holiday Decorating Contest. So, get to coloring and decorating. I’m looking forward to seeing the winners. The rules are below.
Winter Holiday Poster Contest Rules:
All children and grandchildren of residents or business owners in the Ladera West Neighborhood (see note) up to the age of 15 are encouraged to submit a poster on the topic of winter holiday. The board of the Ladera West Neighborhood Association shall determine the winner of the poster contest. The child that designs the winning poster will receive a $25 gift card. Please submit posters to Ladera West Neighborhood Association by scanning it and sending it to LaderaWestNA@comcast.net or mailing it to 7716 Santa Rosalia St NW, Albuquerque, NM 87120. All letters must be emailed or postmarked on or before December 16th. Please include the name of the child and the resident, as well as, your address and phone number.
Winter Holiday Decorating Contest
Prizes: Gift certificates for 1 st place $50, 2 nd place $25, and 3 rd place $10 for Best Holiday Decorated House.
Nominations shall be taken for best holiday decorated house in the Ladera West Neighborhood (see note) through December 15 th, 2019. The board shall limit the nominations to 4 finalists. Neighbors will be asked to submit votes for the best decorated house through December 20 th, 2019. Votes will be submitted by email to LaderaWestNA@comcast.net or submitted via “contact us” at Laderawest.org. Winners will be announced to Ladera West and surrounding neighborhoods via NextDoor.
Note: Are you not sure if you live in Ladera West Neighborhood? If you are reading this on NextDoor, look at the name of the Neighborhood after your name or check the map tab on NextDoor. Ladera West is located east of Unser Blvd., west of Ladera Blvd., and south of Rinconada Arroya (at the northernmost part of Ladera Golf Course.
Sincerely,
Karen Buccola. President
Ladera West Neighborhood Association

Energy and Water Conservation Tips for Your Home

Autumn feels great. But, I’m starting to think of where I stored my winter clothes. It’s hard to believe that we will be comfortable in our winter routines in a few weeks. So, this is a good time to think about saving energy and water before winter arrives. Making these few changes could save you money all winter long. These tips are courtesy of the Office of Neighborhood Coordination (ONC) Weekly E-News of Monday, January 28, 2019.

“With winter weather upon us, it’s a good time to take a look around your home and see how you can save money and conserve resources. Here are some ideas:

  • Seal up gaps around windows and doors with weather stripping and caulking.
  • Switch over to LED light bulbs, which may cost a bit more up front but last much longer and save money on electricity.
  • Adjust your thermostat and if possible, invest in a smart thermostat that can be programmed to automatically adjust.” (Or, join PNM’s Power Saver Program for a FREE Wi-Fi Programable Thermostat. For more Information, call 866-471-7906.)
  • “If possible, replace single-pane windows with double-pane units and low E-glazing.
  • Have your heater inspected and filters cleaned out.
  • Remember that you don’t need to water as much in the fall and winter months and adjust your irrigation needs accordingly.
  • Consider replacing your toilet with a low-flow unit, which saves money and is much more efficient.

To learn more about how to conserve energy and water during the winter months, visit: www.pnm.com or www.abcwua.org .”

Please enter your email to the left to follow this blog. That way you’ll be notified when we post our next blog on Winter Safety Tips for Your Pets.

Recognizing and Preventing Child Abuse

In the last blog, we gained a better understanding of Child Abuse. In this continuation, we learn about physical and behavioral signs of abuse. Then, we learn how to report child abuse and help.

“Recognizing the Signs of Abuse

Children who are abused may or may not show physical or behavioral signs of being maltreated. In some instances, there may be an unusual pattern or location of physical injuries that suggests abuse. In other cases, there may be no physical indicators, but the child’s behavior has changed in a questionable and observable way. Educate yourself and others about some of the obvious and less obvious signs of possible child abuse, including:

PHYSICAL SIGNS

  • Injuries such as bruises, bums, welts, or broken bones that are unexplained or have implausible explanations.
  • Missing hair
  • Poor hygiene
  • Multiple injuries at different stages of healing
  • Improperly treated injury or medical condition
  • Slowed physical development
  • Unattended medical or dental needs
  • Consistent hunger
  • Inappropriate clothing for weather conditions
  • Speech delay
  • Frequent tardiness or absence from school

BEHAVIORAL SIGNS

  • Declining school performance or involvement
  • Lack of concentration
  • Difficulty making and keeping friends
  • Signs of persistent unhappiness or depression
  • Withdrawn from others
  • Displaying angry or aggressive behavior
  • Destruction of property
  • Hurting themselves or others
  • Low self-esteem
  • Problems expressing feelings
  • Fatigue, listlessness, or regularly falling asleep in class
  • Constantly seeking attention or approval
  • Sleeping problems or insomnia
  • Reluctance to go home

REPORTING SUSPECTED CHILD MALTREATMENT

Reporting suspected or known child abuse is a brave act that may prevent a child from being harmed or even save a child’s life. Any concerned individual who suspects or knows that a child is being threatened, abused or neglected needs to report that information to child protective services or law enforcement.

A report of alleged child maltreatment may be made by anyone. Voluntary reports come from family, friends, neighbors and other caring community members. Mandated reporting is a federal and statutory requirement for specific professionals and service providers, including but not limited to schools, medical staff, law enforcement, and social workers, who are legally bound to make a report when maltreatment or threatened harm to a child is suspected or confirmed. Reporters do not have to prove or personally witness the maltreatment. The law is very clear – reports should also be made when abuse or neglect is suspected or where there is a threat that maltreatment may occur unless action is taken.

To report suspected abuse or neglect statewide:               1-855-333-SAFE, or online at https://cyfd.org , or if you would like to help children in New Mexico affected by abuse and neglect visit https://pulltogether.org/.”

Please enter your email to the left to follow this blog. That way you’ll be notified when we post our next blog “Energy and Water Conservation Tips.”

Understanding Child Abuse

Have you ever noticed something is just not quite right with a child? The Bernalillo County Sheriff’s office gave us information to help us understand child abuse in the monthly magazine, “The Communicator,” from April 2019.

“Every child deserves to grow up in a safe, stable, and nurturing environment… Say Something, Do Something for Kids, by promoting and strengthening child abuse prevention efforts in Bernalillo County.

Children are the foundation of our society, our community and our future. Children raised in loving and supportive environments are more likely to prosper academically and financially, becoming successful contributing members of society. We need to enhance the success of our communities by promoting programs and policies that seek to support the lives of children and families. Preventing child abuse and neglect results in better childhoods, ultimately saving millions of dollars currently used to address the short and long-term effects of abuse on children, their families, and our communities. The savings generated through prevention can be used to serve our communities in other ways, making them safer, economically successful, and great places to live and grow.

What is Child Abuse and Neglect?

Child abuse is an act or failure to act by a parent or caregiver that results in death, serious physical or emotional harm, sexual abuse or exploitation, or that creates an imminent risk of serious harm to a child. Child abuse typically refers to harm caused by parents or other caregivers, but acquaintances, strangers, and other persons may also be responsible for abusing a child.”

Please enter your email to the left to follow this blog. That way you’ll be notified when we post our next blog on Recognizing and Preventing Child Abuse.

 

 

 

 

Halloween Safety Tips

With Halloween this coming Thursday, we wanted to share some great tips from our friends at Ladera Heights Neighborhood Association:

Besides examining all treats before consuming them. consider these helpful tips:

  • Do not trick-or-treat alone. A parent, approved adult or responsible older sibling should always accompany young children.
  • If older children are going out, plan and review the agreed-upon route, and set a specific time when they should return home.
  • Check costumes for choking and/or tripping hazards.
  • Inspect costume accessories, especially swords, knives, wands, guns, lightsabers, ninja stars or other toy weapons. They should be soft and flexible and unable to cause real harm … or undue alarm.
  • Have charged cellphones with you at all times. (Do not keep them on silent.)
  • Use flashlights (with fresh batteries) and/or reflective tape or glow accessories for all children and escorts.
  • Stay in groups and communicate.
  • Travel together on well-lit streets and stay on the sidewalk (or use the far edge of the road, facing traffic).
  • Do not take shortcuts across yards or alleys. Use crosswalks or cross the streets at well-lit areas.
  • Don’t run!
  • Do not assume the right of way. Drivers may have trouble seeing trick-or-treaters in costumes. (And just because one car stops doesn’t mean others will!)
  • Only go to homes with a porch light on, and never enter a home or a vehicle for a treat.
  • Stay clear of lit candles and luminaries and be careful not to trip on cords, support lines or other decorations.
  • Notify law enforcement immediately if you see any suspicious or unlawful activity.